Key Account & Pricing Manager for global freight forwarding co.

Springfield Gardens -

05 Jan 2023

Springfield Gardens -

Full Time

1

5 - 7 years

About this role: The Pricing Manager is one of the top management positions at this company. 

The position serves both USA and Global functions and is a key role in the continued enhancement of the Company's  brand in terms of the customer experience.


What you'll be doing: 

  • Responsibilities include management of the pricing department and customer service specialists, direct relationships and management of top accounts, management of bids/RFPs, and support for business development endeavors. 
  • The person in this role contributes to external customer satisfaction and internal flow of communication between multiple departments. 
  • Management of the pricing team ensures that all quote requests are responded to timely and followed up.
  • Management of the onboarding process for new business obtained by the pricing team and/or business obtained by sales personnel, working with individuals to ensure all details are received to complete SOP. 
  • Direct contact and relationship management with key accounts as assigned, including quarterly rate updates, spot quotations, and troubleshooting.
  • Development and review of third-party resources including trucking, intermodal, and warehousing services to achieve best service/price combination for customers and to provide to the pricing and traffic teams. 
  • Responsible for assisting Company's Corporate Management on any requests made in regard to quotations, bids, procurement or client visits. 
  • Responsible for assisting all overseas offices and agents with any requests made to the US office ensuring accurate and timely response to any requests. 
  • Develop expertise in Company's systems, with a focus on the CRM portal and track and trace systems to be able to train personnel and set up tracking reports for customers.
  • Attendance at any management meetings as required. 
  • Attendance at Company events as required. 
  • Availability to travel within the USA and Abroad as needed subject to all health and safety guidelines at time of travel. 
  • This position reports to the Global CEO, Director Business Development and SVP Operations

Company offers excellent benefits, both holidays and floating holidays off, and career
growth.